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Exchange Policy

Return & Exchange Policy

Thank you so much for purchasing hair from our PRGHairWigs.com .

Creating High-quality & Affordable 100% Human hair is our goals.

We understand that sometimes our hair may not be suitable for a customer, or a mistake is made while ordering, which is why we provide a comprehensive and fair exchange and return policy.

We are more than happy to accommodate exchanges and returns for our hair that have not been cut, tampered ,altered, or used.


Below are the details:

1. Please ensure the first contact within 7 working days once received.

(Once beyond 7 working days, we won't offer free exchange or free return service)

(Please keep a good contact during this period)

2. NO Return & Exchange for customized hair & clearance products.

3. Only one -time complimentary exchange service provided .

4. We will only deduct $25 freight after we receive the unused product .

 

Return & Exchange Process

Step 1

Please contact our OMGHERHAIR service representatives within 7 days of receipt of your wig via email.
Email:[email protected]
Please indicate the reason or reasons you want to exchange or return your wig.Please attach any applicable pictures.

 

Step 2

Our customer service representatives will process your return/exchange request within 1-2 business days. (except for holidays and vacations)
After the return/exchange request has been authorized, our customer service will send you a Return &Exchange address to send your unit to.

 

Step 3

Please ship wig back to the address we provide you, please include the order number. You're also responsible for the return shipping charge.
*We DO NOT accept the return packages without our Return Authorization.
*We DO NOT accept the return packages by freight collect.
For customers outside of the US, we suggest you ship your package by postal express, which will be a little cheaper than FedEx, Ups, DHL and etc.
Please do email us the tracking number to [email protected] after you have shipped your package.

 

 For Rush Exchange:


You can place a new order and receive your refund when the original item arrives back. 
-Place a new order online ,we will send your new purchase after payment received 
-When we receive and process the eligible returned product, we'll issue the refunds or store credit that has no expiry date.

 

Change & Cancellation Policy

 

                        Stock Orders

                       Custom Orders

  

  Order Status

 Placing orders     within 48 hours

(had not been shipped out)

  Orders are under processing

(do hairstyle/color need 1-2 days)

 Orders had been shipped out

  Placing orders within 2days  

  Within 7days processing time

  After 7days processing time

If Can be changed /cancelled or not

     Yes,freely

Need 5% handing & restocking fee

     CAN NOT

   Yes,freely

     Need 15%       handing fee

     Need 30% handing fee